Customer Reviews for Jiffy Lube 3203 W. College Ave., Appleton, WI, 54914

Great services

I was on a work trip and needed oil change bad so I Brought in my 2018 GLS 63 AMG to Jiffy lube for oil change and oil filter and they did a great job . Very nice facility and good team !

Excellent customer service!

great company who do great work

The young guy Caleb was so good and very professional and did a great job . He deserves a raise. He was awesome.

CORBIN!

I brought our car in a while ago and the team there was incredibly helpful in fixing a situation that we had to put off for far too long, making it a much worse problem, but they still took the extra time going above and beyond to fix it and we’re very thankful.

I came just to get a headlight replaced, I was in and out in 15 minutes! Very friendly staff, very reasonably priced.

The team today provided a quick oil change, about 30 minutes, on my 2011 sedan. They offered 4 ties of oil at industry standard prices - coupons are available too so check online ahead of time or while you wait.

Good, fast oil change. I called in advance and got a $27 coupon. So it ended up being very cheap too, for high quality oil

The staff at Jiffy was incredibly kind. I received a oil change at a dealership and they didn’t seal the filter properly. I drove my car all day and didn’t realize the mistake that was made until the oil light came on. I immediately went to Jiffy Lube and the entire staff was so kind and accommodating. They took photos for me, gave me a new oil change and worked to clean up as much of the dripping oil on the undercarriage as they could. Some of the best customer service I’ve had in a long time. Definitely recommend coming back to this location. Thank you to the entire staff working on 2.27 at 5 pm

Good service, friendly, and took the time to explain when I had questions. I will returning here for my next oil change.

Everyone was so polite and professional. It was one of the fastest services that I have ever had when getting work done on my car. Chris was exceptional! He even escorted me to my car!! I will definitely be back for anything car related.

This was my first time at Jiffy Lube in Appleton and Matt treated me with nothing but complete respect from start to finish! I’m now a customer for life because of his professionalism.

great job with oil change caleb was great as well

Clean shop, quick service, advisor Corbin was very helpful and let me know everything I needed, techs got everything installed very fast, great customer service

Service was quick, under 30 minutes and the advisor Corbin was very clear in explaining what I needed, Noah the tech got the job done fast

Shop was clean, staff were friendly, and got me in and out quickly on short notice. Will be back for sure.

Guys are awesome. They did a great job. Highly recommend this place.

Very quick, very open and direct about my cars condition, very well priced.

MATT

They did an amazing job explaining what they were doing, and what was going on. They were very polite and helpful when deciding the next course of action. Would 10/10 recommend and come again!

Super friendly, will go back!

Great quick service. All staff were police and respectful. They went over the details of their findings of my car and gave me a heads up of what the recommended services were for my car at the suggested mileage.

Always great service and the 25% veterans discount makes it even better.. Thank you.??

Great guys who worked hard to get my car fixed So my daughter could get to work the next day- Even stayed passed closing. You guys are the best.

Nice young man helped us and I could tell he was well trained in Jeffy Lube’s process. He was professional, respectful, and made sure to double check his work in

Very nice and knowledgeable staff. Fast service.

Friendly and willing to answer questions about different services that are available and recommended.

First time going there was tonight. in and out. great service.

Nice folks and quick service

We were in Appleton away from home, with a low tire. We just needed some air, and the gentleman at jiffy lube went around the car and checked all four tires pressure. Also, another gentleman took the initiative and washed our front and rear windows. We offered them some cash if for nothing else ,a tip and they refused. It completely complementary service is unheard of these days and is appreciated. Especially with good etiquette and when it's below zero. Thank you jiffy lube!

Very quick and professional and thorough!

My recently purchased used car oil filter was too tight to remove without better tools. Without hesitation they said to come in and they replaced it for me free of charge. Great, friendly people!

Jason, Anthony, and Noah were awesome. Super helpful and thorough through the whole process. Will be returning!!

Edited-1/22/21- Employees were professional & very kind through the whole process. They got everything in working order & even took it for a test drive to assure me all the noises & issues were fixed. After driving it myself, I can feel it's driving much better, noises are gone & braking is great. I apologize for any inconvenience I caused them, my work van is our life blood in our business so I needed it to be 100% and they did. They made things right. Not sure what went wrong initial visit, but if something went wrong you can tell they care & want to have your vehicle in proper working order. They apologized for what happened instead of blaming it on something else, really appreciate that. Thank you. Edited: When brought in for repair, manager said they had forgotten to grease the slide pin. Initial visit: Brought my company work van in for a simple oil change. As they did inspection they noticed my front brakes were really worn. My company agreed & they accepted jiffy lube to repair/replace them. $400 bill & the moment I drive out, I already hear problems. Loud clunk noise. As I left the building, it proceeded to make a grinding noise, pull to the left & clunky noise like something wasn't on fully or correctly. They also estimated 30min-1hr & it took them 1hr 45min. I had informed them prior to repair that I needed it for work still that day. With that, they also kept trying to push higher priced product & random stuff for my WORK VAN. Gave them an upsale already with the brakes, they need to first do it right & what the customer wants before pushing more on. Called them prior to bringing it in again for inspection & repair for their mistakes & all I was told is they can look at it. I'd prefer them to say "Certainly we can get that repaired for you & if it was caused by us there will be absolute no charge." They need to give customers belief that they will do it right or clean up their mistakes. They also check all your lights & such prior to any service. It's an OK thing but I can't tell if they do it to upsell, decline service because of, or just inform you.