Accessibility Statement

Jiffy Lube, LLC ("Jiffy Lube") is committed to ensuring that our website, https://www.jiffylube.com, is accessible to all users, including individuals with disabilities. We endeavor to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C), and to comply with applicable requirements under the Americans with Disabilities Act (ADA). By making our websites fully accessible to everyone, we aim to ensure our visitors experience the Jiffy Lube, LLC commitment to diversity and inclusion.

We continually monitor and improve our website to ensure that individuals who use assistive technologies (including screen readers, magnification software, speech recognition tools, and alternative input devices) can navigate, understand, and interact with our content effectively.

Feedback and Contact Information

We have made our internal and external sites compatible with as many browsers, platforms, and hardware as possible including desktop computers, laptops, tablets, and smartphones. We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers,  have any questions, suggestions for improvement, need assistance accessing any content, features, or services available through our website, or wish to bring any issues or inconsistencies to our attention please contact us.

We strive to respond to accessibility feedback within two (2) business days and to resolve reported accessibility issues as promptly as practicable.

We provide accessibility tools and tips

Below are tips to help you personalize your experience on our website. For additional guidance on adjusting your device settings for accessibility, you may also find the following third-party resources helpful:

• W3C Web Accessibility Initiative (WAI) — https://www.w3.org/WAI/
• Microsoft Accessibility Support — https://www.microsoft.com/en-us/accessibility
• Apple Accessibility Support — https://www.apple.com/accessibility/

Please note that these are independent third-party resources not operated or maintained by Jiffy Lube. Jiffy Lube does not control the content of these external websites and is not responsible for their accuracy, availability, or accessibility.

Adjusting Text Size

Most modern web browsers allow you to adjust text size and zoom levels. You can typically zoom in or out using the following keyboard shortcuts:

• Windows: Hold the Ctrl key and press + (to zoom in) or – (to zoom out). Hold Ctrl and scroll your mouse wheel to adjust zoom incrementally
• Mac: Hold the Command (⌘) key and press + (to zoom in) or – (to zoom out). Hold Command and scroll to adjust zoom incrementally.
• These instructions apply to current versions of Google Chrome, Mozilla Firefox, Microsoft Edge, Apple Safari, and other standards-compliant browsers.

Magnifying your screen

It may be more convenient to magnify your screen. Windows and Mac operating systems include built-in magnification tools:

• Windows: The Magnifier tool is available in Windows 10 and Windows 11. You can activate it by pressing the Windows key and the + (plus) key simultaneously.
• Mac: The Zoom feature is built into macOS. You can enable it in System Settings > Accessibility > Zoom.

Third-party magnification software, such as ZoomText, is also available for users who require more advanced magnification features.

Using a screen reader

Screen readers convert on-screen content into synthesized speech or braille output. The following screen readers are compatible with our website:

• Windows: Narrator (built-in to Windows 10 and 11), JAWS (Job Access With Speech), and NVDA (NonVisual Desktop Access, available free of charge at https://www.nvaccess.org).
• Mac: VoiceOver (built-in to macOS; activate with Command + F5).
• Mobile: VoiceOver on iPhone and iPad (iOS/iPadOS); TalkBack on Android devices.

Document Accessibility

Where we publish documents in PDF format on our website, we endeavor to ensure those documents are accessible, including by providing tagged PDFs that are compatible with screen readers. If you are unable to access the content of any PDF or other document on our website, please contact us using the information above, and we will provide the content in an alternative accessible format. 

To open and view PDF files, you can download the latest version of Adobe Acrobat Reader free of charge. For information on using Adobe Acrobat Reader with assistive technologies, visit Adobe's accessibility page at https://www.adobe.com/accessibility.

Conformance Status

This website is partially conformant with WCAG 2.1 Level AA. "Partially conformant" means that some portions of the content do not fully conform to the accessibility standard. We are actively working to achieve full conformance and are committed to remediating identified issues on an ongoing basis.

Our Ongoing Efforts

Jiffy Lube takes the following measures to ensure the accessibility of our website:

• Accessibility is incorporated into our internal policies and website development practices.
• We conduct periodic accessibility reviews and testing, including automated scans and manual testing with assistive technologies.
• We provide accessibility awareness training to relevant personnel involved in website content and development.
• We engage with users who report accessibility barriers to understand and resolve their concerns.

This Accessibility Statement was last updated: May 2026