Customer Reviews for Jiffy Lube 12110 S. Kirkwood Rd., Meadows Place, TX, 77477

It was my first visit to that location and the place was clean, the technicians were friendly and though I was only there for a state inspection, they did answer my questions about future service. I will be back.

employees here will answer your questions about your car care

I went to this location for a state inspection, and I had a great experience. The staff were respectful, friendly, and quick to help. The inspection took about 30 minutes, which was faster than I expected. The waiting room was clean and comfortable, with complimentary water and coffee available. Overall, the process was smooth and efficient, and I would recommend this location.

Always very attentive and I love that they walk you through each step.

The employees were polite, professional, and I was able to save on the service with a coupon. The oil change took about 15 minutes! I'll be back.

The team was fast and knowledgeable!

Customer service is always great

Excellent service, it’s a neighborhood Jiffy Lube. They did a great job very kind helpful staff. I highly recommend them for anything you need

Service is always fast. Staff and management were professional.

I walked in 15 minutes before closing time, they were courteous and directed me to the appropriate area for an inspection. I handed the keys to a friendly employee and waited in the lobby not more than 20 minutes and it was done. The prices are reasonable, and I will definitely come back to this location.

Helpful, courteous and affordable shop. They inspected my car quickly and efficiently. Highly recommend!

Desde que encontré este lugar no e cambiado el aceite en ningún otro sitio, el personal es amable siempre aunque seguido cambian no se por qué! Espero el dueño aprecie a sus técnicos trabajadores, gracias a todos

Great job!

Great and quick service!

They offered variety of options. Everyone was very nice and helpful.

Excelente lugar para reparar y cambiar aceite.

Great customer service!

Oil change

This was my first time visiting Jiffy Lube and everyone was helpful and nice I will be back.

Everyone was very accommodating and Jason had great customer service.

Great attention to client needs. Needed an oil change history from a different location and the manager did everything possible to help me out. Strongly recommend it.

Thank you for your great service

Quick and efficient. I've been going to them since they've opened.

Very nice place

The service was awesome! Jason was very helpful. Will definitely be back.

I brought my Chevy Malibu in for a routine oil change at the Gulfton location, and shortly after leaving discovered that my windshield washer fluid system was no longer working because the washer tube had become disconnected or damaged. I returned within 15 minutes, but instead of addressing the issue, staff immediately attempted to blame the age of the vehicle, heat, or normal use while claiming they “didn’t tamper with it.” During the visit, technicians had also attempted to replace my front left headlamp and were working directly in the wheel well and fender area where Chevrolet’s repair instructions show the washer tube is located. Since the system worked perfectly before service and their technician was working in the exact area of the damaged component, it is reasonable to conclude the tube was accidentally damaged during the attempted repair. Rather than taking accountability or working toward a resolution, I was initially left with a broken part, no clear answer, and no timeline for their supposed “investigation.” I then contacted Jiffy Lube corporate directly by email regarding the situation. The response I received was that because the location is “franchised,” the matter would simply be referred back to the franchise owner. That response was extremely disappointing. To customers, the company is Jiffy Lube — that is the name on the building, the branding being advertised, and the reputation customers are expected to trust. It feels like the company wants the benefits of the Jiffy Lube brand name while distancing itself from accountability when legitimate customer issues arise. To their credit, I was contacted the following day by the district manager, Lionel, and instructed to visit the S. Kirkwood location. Sarah, the manager there, immediately stepped in to help. After inspecting the issue for less than two minutes, she assured me they would document the damage, determine what was needed, and order the necessary part. About 10 minutes later, she returned and let me know everything was being handled and that she would contact me once the part arrived. What stands out most is that the S. Kirkwood location had absolutely nothing to do with the original issue. They had not made a single cent from me, yet they still took ownership of a situation another location either could not or would not properly handle. That level of professionalism and customer service deserves recognition. The S. Kirkwood location earns 5 stars from me, while the Gulfton location will remain at 1 star — and honestly deserves less. Sarah should be commended and used as an example of how customer service in situations like this should be handled. To the district manager, Lionel: thank you as well for handling this as promptly and professionally as you did. You and Sarah are both a credit to Jiffy Lube. Thank you, Sarah and Lionel.

Went in for routine state inspection. Was assisted from the very beginning. The attendant was very kind and helpful. Service was fast...in and out in less than 30 minutes as promised!! Awesome job!

Everyone was extremely friendly and professional The whole visit took less than 30 minutes, I will come here for all my vehicle needs.

I love coming to this Jiffy Lube, the employees are always professional, nice, and helpful. I will be back

Great service, quick and always helpful.

Timely service

Very quick service and reliable

Inspection thing a migy awesome