Customer Reviews for Jiffy Lube 109 YORK RD, TOWSON, MD, 21204-5207

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I've been taking my car to Firestone for years but they didn't have any appointments so I went to this Jiffy Lube location on a whim... 10/10 experience. I won't be going back to Firestone or anywhere else!

Incredible and thoughtful service. Very kind people working here. Thank you.

Walked in during the busiest time; was faster than I expected. Staff was friendly and performed good work. ??

I have had me vehicle serviced here several times over the past few years, know the manager personally and know how challenging it is to oversee all the dynamics around this type of service market/business model. This shop is lucky to have a great manager who goes above and beyond, puts the business, the employees and customers first.

The best Customer Service Experience I’ve ever had ! Everyone was so polite and cares about their customers needs and making sure they were taking care of. I will be going to this location from here on out ! GREAT JOB GUYS!

great service been there twice and I have no complaints they will get the job done

A very structured process of young men working together like a well trained team. The team goes into action as soon as you pull into the Jiffy lube parking lot. The team member you first make contact with explains what's about to happen and walks you into the waiting room. Then he goes back to your vehicle which i was instructed to turn off and give him the key. He starts your car and pulls it in to a work bay where a another teammate is positioned at the front of your car to open the hood and check levels of your oil exactly how you drove it in.Underneath your vehicle another teammate drains the oil out after the level is checked to see if you was low or perfect. He also removes the old oil filter, then properly installs new filter and puts drain plug back in. The new oil is put in the engine then a teammate checks all the caps and lids to make sure nothing will leak. A well oiled machine doing great work. THANK YOU JIFFY LUBE AT 109 YORK RD TOWSON MARYLAND FOR BEING SO PROFESSIONAL FROM START TO FINISH. I WILL ALWAYS USE THIS JIFFY LUBE FOR ALL 3 OF MY VEHICLES. I MOVED TO THE AREA A MONTH AGO JUST 1 MILE FROM THIS JIFFY LUBE AND THEY EARNED MY BUSINESS.

Will 100% be my new oil change spot! They were efficient, honest, and helpful! Will recommend to anyone.

These gentlemen were excellent. Polite, helpful, caring and communicative. Now coming here every time.

Great affordable and highly recommended. While they were short staffed and busy, they ensured they still had me in and out. Staff were friendly and kind, asking follow-up questions about the types of parts for my car rather than rushing the process for convenience. The staff went the extra mile to ensure I knew any other issues wrong with my car and explained what I could do to fix it. This is my third time back at this Jiffy Lube and they do it the best everytime!!

Excellent staff, very friendly. Quick service.

Great service, honest employees that have integrity. It was a tough morning but Tyrone and the young man lifted me and mom spirits

No appointment. In & out in minutes. Tap off fluids and let you know other services needed.

I recently visited Jiffy Lube in Towson for an oil change and overall vehicle check-up, and I was very impressed with the service. The team was professional, efficient, and friendly from the moment I arrived. They explained everything clearly, didn’t pressure me into unnecessary services, and finished the job quicker than expected. The waiting area was clean and comfortable, and the staff kept me updated throughout the process. I especially appreciated their transparency about pricing and recommendations—they genuinely cared about keeping my vehicle in good shape. I highly recommend this location if you're looking for fast, reliable, and honest car service in the Towson area. I’ll definitely be back for my next oil change and routine maintenance!

Fast! In and out in ten minutes. Very friendly and helpful.

Friendly. Thorough. Informative. Helpful. Clean. This location is my go-to... 12/5/25 - Another day, another visit with excellent service.

Great customer service CJ was pleasant and professional as well as Cameron this is the best Jiffy Lube I’ve ever been to

Had an absolutely amazing experience! Went the previous day and the power was out, but the team of Derek and Jaden still took care of me in every way they could. Then went back the next day, called ahead of time, and I was in and out in a flash! Thank you so much to Derek and his team best oil change experience possible!!

Always quick, great service, and friendly respectful staff.... Have been faithful customers for the last 5 years and will remain so!!

I went to the Jiffy Lube in Towson and York Road. From the second you pull into the lot, it was 5 star experience. They treat you like you matter to them. They want to give you the best service but also know that we are all busy and they are respectful of your time. Fast. Courteous. Fair. Honest!

This is the best jiffy lube I’ve ever been too and Derrick was so knowledgeable I didn’t have to ask him anything he knew what I was going to say before I asked…. I am recommending this location to all my friends and family 5 stars hands down

Great local Jiffy Lube, never much of a wait and always appreciate them actually showing me what needs to be changed before performing any additional services. Will keep coming back.

Bruh! I’m done with the dealership oil change. They had me in and out within 20 minutes and the customer service was amazing. Will definitely recommend!

The guys at the Towson location are awesome. Thanks Todd and Delmonte and everyone else on my service!

Great service and knowledgeable staff!

The leaders running this Jiffy Lube are so great at doing their work with integrity and provide quality support. They always explain the needs of my car reasonably and respectfully without pressuring me to get extra work before it is needed while making sure I understand the risks to my vehicle and the maintenance needs.

Delmonte and his team did excellent work! In and out for a tire rotation and oil change. They took the time to let me know what services I have coming up in the future. Great team with great attitudes which will continue to have my buisness. Give these guys a raise and some praise!

Always great and knowledgeable service! Have been coming here for the past several years and am thankful to have such a close location that has great staff.

This is the most friendly Jiffy Lube I've ever been to.

The staff at the York Rd Jiffy Lube are professional and knowledgeable and service my car quickly.

In-N-Out service ?? 6/14/24

Fast and reliable

The staff was amazing! I came in for and oil change and was out in less than 30 minutes. The inside was also clean as well. Will come be coming again!

My visit today was my first time at Jiffy Lube. They were fast, efficient, and professional. They all provided good customer service. This will not be my last time at Jiffy Lube.

Good through and fast. What more do you want in an oil change place? Nice folks too.

I like this particular Jiffy Lube. I have been taken advantage of by a couple other locations. This is my go too spot.

good customer service.

They’re reasonable and efficient