Customer Reviews for Jiffy Lube 1990 E College Ave., Normal, IL, 61761

Fast, friendly, and no pressure to do a bunch of expensive extras, like at so many other places!

Great customer service

love them!!! super efficient, informative, and kind. will be my go to spot from now on! and call ahead before coming in to get a coupon from the automated answering machine !

Tim is incredibly nice and hardworking! I was just doing routine oil change, it was my first time in the shop, I had my baby with me and we were just snacking the whole time. We were in and out in 20 minutes. (To Tim’s boss, please give him some sort of reward/incentive for his hard work he really deserves it)

Great guys here, we’re very nice and fast! Very friendly with my nervous dog who I had with me after a vet appointment.

Amazing customer service from the moment you pull up until the moment you leave. Customer service is top notch, free coffee/water in the lobby, comfortable waiting area. No pressure, no hassle environment. Never taking my car to another place.

It was great

This place is top notch! Andreas customer service was absolutely superb and the whole crew took such good care of us and communicated every step they were taking! Highly recommend!

Very cordial and efficient! Done quickly and correctly at a reasonable price! Thank u JiffyLube!

Always fast service and very personable staff. Highly recommend!

What a great place!! Even the BATHROOMS were clean!!

They were prompt and very friendly to deal with

They were pretty busy today, but gave exceptional customer service! With the $30 off Sunday coupons circulating...my only recommendation would be more help for them. I've always had great service!

Super friendly and helpful staff!

Detailed, efficient work and professional customer service. Go the extra mile to answer questions or address concerns. Definitely will return.

I had a great experience at the college ave location. Genuinely the best oil change place in town. Mark and JT were so friendly and super quick! Thank you guys for doing a fantastic job!

Quick and friendly service. I just purchased a new vehicle and this was my first oil change. The team there went above and beyond and helped show me how to check all the gages on the dashboard and took the time to explain what things meant. Would recommend this spot for anyone!

Excellent service, wonderful and honest staff. Will be returning

They were as advertised, fast and professional!

Even when they seem busy it’s still quick service. More importantly, the BEST customer service!

called and when i got there they were already looking at my car fast and easy and the staff were very nice and respectful thank you jiffy lube you’re services were appreciated

Team is friendly and efficient. Felt like a valued customer.

Always get good service here, and they are quick and friendly!

Fast, efficient and very professional service!

Great service and great staff

Oil change with a 50% coupon was great ?? also didn't take to long

Was in and out very quick and never tried to upsell anything. Let me know to stop in if any of my fluids become low between service for them to top off. Friendly staff

The people here are very polite and efficient!

Very efficient and courteous. I had an oil change and tire rotation but the also checked other key points within the vehicle. He

The technicians are always nice and they give me all the infirmation needed.

Gave me a free AC inspection! Amazing work! Highly recommend

As a first-time visit they also gave me a coupon which saved me a little money.

Staff was friendly, fast, and thorough. Would definitely recommend.

I had a fantastic experience at Jiffy Lube thanks to Timothy and James! From the moment I arrived, they made sure I was well taken care of and explained everything in a way that was easy to understand. They gave me several helpful maintenance tips without making me feel pressured to buy anything extra, which I really appreciated. It’s refreshing to find a place that’s honest and focused on taking care of their customers instead of upselling unnecessary services. The shop was clean, comfortable, and welcoming, and both Timothy and James were professional, friendly, and approachable throughout my visit. Customer service like this is hard to find these days. Thank you both for making my oil change quick, stress-free, and genuinely pleasant. I’ll definitely be coming back and recommending this location to others! I actually went back a 2’d time. I can’t say enough good things about this place! They take great care of me every time I come in. Everyone is welcoming, respectful, and gets straight to work. I completely trust them and won’t take my vehicle anywhere else. They recently replaced my serpentine belt, and as always, the service was quick, honest, and affordable. Tim is my go to guy! I really appreciate that they never try to upsell me or pressure me into repairs I don’t need or can’t afford. They explain everything clearly and genuinely care about their customers. If you’re looking for a trustworthy, affordable shop with great customer service, I highly recommend them!

I was in need of last minute services to my car. They were able to help me immediately and diagnose issues that needed immediate response versus others that could wait. They showed me the oil cap that clearly showed issues and explained everything in detail. They were all kind, courteous and got me on my way in a super reasonable time. Thank you!!